SHIPPING & RETURNS

Shipping Policy

Orders placed between Thanksgiving Day and Cyber Monday will ship in 5-7 BUSINESS days.

 

We hope to ship all orders both domestic and international orders within 3-5 business days after purchase date for standard shipping. For expedited and priority shipping orders will ship the following business day.

 

Customers are responsible for providing the correct shipping information prior to shipping. We will ship to the shipping address given at the time of checkout. Pridd New York is not responsible for packages delivered to an incorrect address.

 

Reshipping of packages returned to Pridd New York due to an incorrect address can be reshipped at the customers cost and include a $3.50 restocking fee per item.

 

Packages marked as delivered, but are 'not received' are the customer's responsibility to locate. Once the package leaves our hands we are no longer liable. Please contact your local post office as they can check the geotag of the delivery scan and escalate an investigation on your behalf. Pridd New York is unable to track down a package on its end.

 

We do not issue refunds on lost packages.


Return & Exchange Policy

We do not offer free returns. Customers are responsible for return shipping charges.

 

Items must be purchased directly from Pridd New York.

 

If you are not completely satisfied with your purchase, you can return any unworn, unwashed product, with tags still attached, within 30 days of purchase.

 

Item must arrive back to Pridd New York within 30 days of purchase to receive a refund. If items arrive to us after 30 days of purchase, store credit may be issued up to 40 days after purchase. We are not able to offer anything for items returned 40 days after purchase.

 

All items are inspected upon arrival; for signs of wear, damage, or use. If returned items don't meet basic restocking standards, items will be returned to customer.

 

Items can be returned for a refund or store credit of the purchase price of the item (shipping is not included in refund or store credit).

 

**Please keep tracking information on all items sent back to us.

 

**Proof of purchase is required.

 

You MUST EMAIL hello@priddnewyork.com to schedule a return.

 

Please include your order number, the product you are hoping to return, and the reason for the return.

 

All sales are FINAL on discounted items.

 

All sales are FINAL on any Holiday themed items.

 

All sales of Gift Cards are FINAL.

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